Privacy Policy
Your privacy is important to us. This policy explains how EcoLumen collects, uses, and protects your personal information when you interact with our LED lighting solutions and services.
Last Updated: December 15, 2024
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Request product information or technical specifications for our LED lighting solutions
- Contact us for OEM/ODM services or custom lighting projects
- Subscribe to our newsletter for industry updates and product announcements
- Submit warranty claims or technical support requests
Business Information
This may include your company name, business address, industry type, project specifications, and professional contact details when engaging with our B2B services for LED outdoor lighting solutions.
Technical Information
We automatically collect certain technical information including IP address, browser type, device information, and website usage patterns to improve our digital services and product recommendations.
How We Use Your Information
Service Delivery
- Process inquiries about our LED lighting products
- Provide technical support and warranty services
- Deliver OEM/ODM customization services
Communication
- Send product updates and industry news
- Share new LED technology innovations
- Provide project consultation and quotes
Information Sharing & Protection
We Do Not Sell Your Data
EcoLumen never sells, rents, or trades your personal information to third parties. Your data is used exclusively for providing our LED lighting services and improving your experience.
Security Measures
We implement industry-standard security measures including encrypted data transmission, secure servers, and regular security audits to protect your information.
Your Rights & Choices
Data Access & Control
You have the right to:
International Data Transfers
As a global LED lighting manufacturer serving customers across Europe, Southeast Asia, Middle East, and Latin America, we may transfer your information internationally. We ensure appropriate safeguards are in place for all cross-border data transfers.
All international transfers comply with applicable data protection laws including GDPR, and we maintain appropriate data processing agreements with our international partners and service providers.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content about our LED lighting solutions. You can control cookie settings through your browser preferences.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact our privacy team. We're committed to addressing your concerns promptly and transparently.
Privacy Inquiries
Data Protection Officer
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes through our website or direct communication.